Job Description:

Responsibilities

• Attend company’s customer service telephone line during work hours and nurture & convert each enquires into sales.
• Follow up on leads and conduct outbound calls to schedule appointments or follow-up meetings
• Contact potential customers by phone to promote and sell the company’s products or services
• Explain the features and benefits of the products or services offered by the company
• Generate leads and maintain a database of potential customers
• Follow up on leads and conduct outbound calls to schedule appointments or follow-up meetings for sales team.
• Answer customer questions and resolve their concerns
• Meet or exceed daily, weekly, and monthly sales quotas
• Maintain accurate records of customer interactions, inquiries, and transactions
• Update customer information in the company’s database
• Work closely with other members of the sales team and marketing professionals to develop and implement sales strategies and campaigns
• Keep up-to-date with industry trends and developments
• Participate in sales training and meetings to improve sales techniques and product knowledge

Skills & Qualifications

• Excellent verbal and written communication skills in English, Malayalam & Hindi
• Should have Rapport building skills in person and over phone with a persuasive and convincing personality.
• Excellent communication and interpersonal skills.
• Aptitude to understand technical basics of products/services offered
• Should be dynamic and quick to learn and adapt.
• Should have Negotiation skills, Listening skills & Questioning skills
• Savvy in Internet usage and data finding
• Strong phone etiquette and customer service skills
• Ability to work under pressure and meet sales targets
• Strong problem-solving skills and ability to handle objections
• Good organizational skills and attention to detail
• Proficient in using basic computer software such as MS Office
• Familiarity with customer relationship management (CRM) software is a plus

Experience

• Prior experience in telemarketing/consulting, sales, or customer service is preferred. Freshers with strong credentials can be considered for entry-level position.

Education & Certifications

• A diploma/degree or equivalent is required. Candidates with a degree in Business Management/Administration will be preferred.
• There are no specific certifications required for this position. However, completing sales training or courses in telemarketing, customer service, or sales can be beneficial.

Salary and Incentives

• Salary will be commensurate with qualification and experience and will be as per industry standards.
• Attractive incentives are also part of the offer.